Refund Policy

Free redo first

If something is wrong with your delivered album — the likeness is off, there are visible artefacts, or it doesn't match the theme you ordered — tell us within 7 days of delivery and we'll redo the affected frames at no extra cost. Most issues are solved with a redo.

When you can get a refund

• Before we start: if you cancel before we begin generating your album, you're entitled to a full refund.
• We can't deliver: if we're unable to produce an acceptable album after a redo, we'll issue a full refund.
• Duplicate or accidental charge: fully refunded.

When a refund may not apply

Because each album is custom-made, we generally can't refund a completed album simply due to a change of mind, or for issues caused by the photos provided (for example, low-resolution, heavily filtered, or obscured faces). In these cases we'll still offer a redo where it's reasonably possible.

How to request a refund or redo

Email hello@shaadigram.com with your order ID and a short description of the problem. Approved refunds are returned to your original payment method, typically within 5–10 business days. You can also reach us through our contact page.